jellivo Privacy Policy

This Privacy Policy ("Policy") sets out how jellivo ("we," "us," "our," or "the Company"), the operator of the online casino and sports betting platform accessible at https://jellivo.bio, collects, uses, stores, discloses, and protects the personal information of its users (hereinafter referred to as "you," "your," or "the Player").

jellivo is committed to safeguarding the privacy of every Filipino player who entrusts us with their personal data. We operate in full compliance with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the regulations issued by the National Privacy Commission (NPC). As a PAGCOR-regulated operator, we also adhere to the data protection standards required under our gaming licence.

By registering an account on the jellivo platform, accessing any of our services, or otherwise submitting personal data to us, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal information as described herein. If you do not agree to this Policy, you must not use the jellivo platform.

For the purposes of the Philippines Data Privacy Act of 2012, the Data Controller responsible for your personal information is jellivo, the operator of https://jellivo.bio. As Data Controller, jellivo determines the purposes and means by which your personal data is processed.

jellivo has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact the DPO for any data privacy-related concerns using the contact details provided in Section 14 of this Policy.

Where jellivo engages third-party service providers (such as game providers, payment processors, or KYC verification partners) to process personal data on our behalf, those parties act as Data Processors under jellivo's instruction and are bound by appropriate data processing agreements that comply with RA 10173.

jellivo collects the following categories of personal data, depending on the nature of your interaction with the platform:

jellivo does not collect sensitive personal information (as defined under RA 10173, such as health records, political affiliations, or biometric data) unless specifically required for regulatory compliance purposes and only with your explicit consent.

jellivo collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, contacting our support team, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, web beacons, pixel tags, and server log files. See Section 9 for full details on our cookie practices.
• Third-party sources: Identity and verification data received from KYC/AML service providers, fraud prevention databases, and payment processors when we verify your identity or process your transactions. jellivo may also receive data from PAGCOR or law enforcement agencies in connection with regulatory compliance obligations.
• Device and browser data: Information collected through your browser or device upon accessing the jellivo website or app, including geolocation data where permitted, to verify that you are accessing the platform from within the Philippines or an otherwise permitted jurisdiction.

jellivo uses your personal data for the following specific purposes, each of which is tied to a lawful basis as described in Section 6:

• Account creation and management: To register your jellivo account, verify your identity, manage your profile, and provide you with access to our platform and services.
• Age and identity verification: To confirm that you are at least 21 years of age — the minimum legal gambling age under Philippine law — and to comply with PAGCOR's Know Your Customer (KYC) requirements.
• Payment processing: To process your GCash, PayMaya, bank transfer, and other payment transactions securely and accurately, including verification of payment method ownership.
• Responsible gaming compliance: To monitor gaming behaviour for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and comply with PAGCOR's responsible gaming framework.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, money laundering, and other prohibited activities on the platform.
• Legal and regulatory compliance: To fulfill our obligations under Philippine law, PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and other applicable legislation, including responding to lawful requests from regulatory authorities.
• Customer support: To respond to your inquiries, resolve disputes, process complaints, and improve the quality of our support services.
• Platform improvement: To analyse usage patterns, conduct A/B testing, fix technical issues, and continuously improve the jellivo platform experience for Filipino players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have separately consented to receive marketing communications. You may withdraw consent at any time through your account settings.

Under the Philippines Data Privacy Act of 2012, jellivo relies on the following lawful bases for processing your personal data:

• Contractual necessity: Processing that is necessary to perform our contract with you — i.e., to provide the jellivo gaming and betting services you have registered for, including account management and payment processing.
• Legal obligation: Processing required to comply with Philippine law and PAGCOR regulatory requirements, including KYC verification, AML obligations under the Anti-Money Laundering Act, age verification, and responses to lawful government requests.
• Legitimate interests: Processing for purposes of fraud prevention, platform security, responsible gaming monitoring, and platform improvement, where these interests do not override your fundamental privacy rights.
• Consent: Processing for direct marketing communications, and in any other specific circumstances where we have obtained your explicit, informed, and freely given consent. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jellivo does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data only in the following limited and controlled circumstances:

• Service providers and data processors: We engage trusted third-party companies to assist in operating the jellivo platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, cryptocurrency processors), KYC/identity verification providers, IT infrastructure and cloud hosting services, and customer support platform providers. These parties process data strictly on jellivo's behalf and under binding contractual obligations.
• Game providers: Certain gameplay data (such as session activity and game results) may be shared with our game content providers for the purpose of game delivery, fairness auditing, and technical support. Game providers do not receive your identity or financial data.
• Regulatory and law enforcement authorities: jellivo is required under Philippine law to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities where legally obligated to do so.
• Fraud prevention and security networks: We may share data with fraud detection services and self-exclusion databases to protect the platform and its players from harm.
• Corporate transactions: In the event of a merger, acquisition, or sale of substantially all assets of jellivo, personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

All third parties with whom jellivo shares personal data are required to handle that data in compliance with RA 10173 and to use it solely for the specified purposes for which it was disclosed.

jellivo retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to any individual. Where data must be retained for regulatory purposes, access will be restricted to authorised compliance personnel only.

The jellivo platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file placed on your device when you visit the jellivo website. The following types of cookies are used:

• Strictly necessary cookies: Essential for the operation of the platform — these enable you to log in, maintain your session, and access secure areas of the site. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collect anonymised data about how players use the platform (e.g., which games are most popular, which pages are visited most frequently) to help us improve performance and content.
• Functional cookies: Remember your preferences such as language settings, display options, and previously used payment methods to provide a more personalised experience.
• Analytics cookies: Used by trusted analytics services to track aggregate platform usage and identify technical issues. Data collected through analytics cookies is anonymised and not used to identify individual players.

You may control cookie settings through your browser preferences. Blocking strictly necessary cookies may impair your ability to use the jellivo platform. For non-essential cookies, you may withdraw consent at any time by adjusting your browser or device settings. Please note that cookie consent banners on our platform also allow you to manage your cookie preferences directly.

jellivo implements a comprehensive set of technical, organisational, and administrative security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jellivo platform.
• Encryption at rest for sensitive data stored on jellivo's servers, including financial records and identity documents.
• Access controls and role-based permissions ensuring that only authorised jellivo personnel with a legitimate business need can access personal data.
• Regular security audits and penetration testing conducted by independent cybersecurity professionals.
• Multi-factor authentication (MFA) available for player accounts and enforced for internal system access by jellivo staff.
• Data breach response procedures in place to detect, contain, and notify the National Privacy Commission (NPC) and affected players of any personal data breach within 72 hours of discovery, in accordance with NPC Circular 16-03.

While jellivo employs industry-standard security measures, no online platform can guarantee absolute security. Players are also responsible for maintaining the security of their own account credentials and should use strong, unique passwords and never share their login details with others.

Under the Philippines Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jellivo. These rights may be exercised by contacting our Data Protection Officer using the details in Section 14:

• Right to Access: You may request a copy of the personal data jellivo holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data. You may also update certain information directly within your account settings.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain data under PAGCOR regulations and the AMLA.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests where you believe your rights outweigh those interests.
• Right to Data Portability: Where technically feasible and legally applicable, you may request a copy of your data in a structured, machine-readable format.
• Right to Complain: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.

jellivo will respond to all data subject requests within fifteen (15) business days of receipt, consistent with NPC guidelines. Where an extension is required, we will notify you within the initial 15-day period. Identity verification may be required before processing certain requests to protect against unauthorised access to your data.

The jellivo platform is strictly for individuals who are 21 years of age or older, consistent with the minimum legal gambling age under Philippine law and PAGCOR regulations. jellivo does not knowingly collect, process, or store personal data from any person under the age of 21.

If jellivo becomes aware that it has collected personal data from an individual under 21 years of age, that account will be immediately suspended, the data will be deleted, and any associated funds may be withheld pending review in accordance with our Terms and Conditions. If you are a parent or guardian and believe that your child has registered on jellivo, please contact our support team immediately.

jellivo employs age verification procedures at registration and may require government-issued ID confirmation at any stage of the player relationship to enforce this restriction.

jellivo reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, jellivo will notify registered players through one or more of the following channels: a prominent notice on the jellivo website, an in-platform notification, or an email to your registered address.

The most current version of this Privacy Policy will always be accessible at https://jellivo.bio/privacy-policy. The "Last Updated" date at the top of this page reflects when the Policy was most recently revised.

Your continued use of the jellivo platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must stop using the platform and may close your account by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jellivo, you may contact our Data Protection Officer through the following channels:

• 24/7 Live Chat: Available directly on the jellivo website and platform interface — the fastest way to reach us.
• Email: [email protected] (plain text only — not a clickable link; copy and paste this address into your email client).

Please include your registered account name, a clear description of your request or concern, and any relevant reference information. jellivo's DPO will acknowledge your request within 3 business days and provide a full response within 15 business days.

For matters involving formal data subject rights requests under RA 10173, or complaints regarding alleged violations of your data privacy rights, you may also contact the National Privacy Commission of the Philippines directly.