jellivo Terms & Conditions

These Terms and Conditions (hereinafter referred to as "Terms," "Agreement," or "T&C") constitute a legally binding agreement between you ( "the Player," "User," or "you") and jellivo (hereinafter referred to as "jellivo," "we," "us," or "the Company"), the operator of the online casino and sports betting platform accessible at https://jellivo.bio.

By accessing, registering on, or using any part of the jellivo platform — including its website, mobile interface, games, sportsbook, promotions, and support services — you acknowledge that you have read these Terms in their entirety, that you understand them, and that you unconditionally agree to be bound by them. If you do not agree with any part of these Terms, you must immediately cease using the jellivo platform.

These Terms should be read alongside jellivo's Privacy Policy and Responsible Gaming policy, both of which are incorporated herein by reference and form part of this Agreement.

To register and use the jellivo platform, you must meet all of the following eligibility requirements at the time of registration and on a continuing basis throughout your use of the platform:

• You must be at least 21 years of age, which is the minimum legal gambling age under Philippine law and PAGCOR regulations.
• You must be physically located within the Philippines at the time of accessing jellivo services, or otherwise permitted to access online gaming services in your jurisdiction.
• You must not be listed on any self-exclusion register maintained by jellivo or any PAGCOR-affiliated exclusion program.
• You must not be an employee, director, contractor, or immediate family member of an employee or director of jellivo or any of its affiliated companies, subsidiaries, or game providers.
• You must have the full legal capacity to enter into a binding contract under Philippine law.
• You must not be using a VPN, proxy, or any other technology to mask your true geographic location for the purpose of circumventing access restrictions.

jellivo reserves the right to request age and identity verification documentation from any player at any time. Failure to provide satisfactory verification within a reasonable period may result in account suspension, withholding of withdrawals, or permanent account closure.

Each individual is permitted to hold only one (1) registered account on the jellivo platform. The creation of multiple accounts by a single individual — whether using different names, email addresses, device identifiers, or payment methods — is strictly prohibited and constitutes grounds for permanent account closure and forfeiture of all balances.

When registering, you must provide accurate, complete, and current information, including but not limited to your full legal name, date of birth, residential address, email address, and contact number. You are required to promptly update your account information if any of these details change.

You are solely responsible for maintaining the confidentiality of your jellivo account credentials, including your username and password. You must not share your login credentials with any other person. jellivo will not be held liable for any loss or damage arising from your failure to maintain account security.

jellivo reserves the right to refuse registration or close an existing account at its sole discretion, including where it has reason to believe that a player has provided false information, is engaging in fraudulent activity, or is in breach of these Terms.

Account verification (Know Your Customer / KYC) may be required at any stage. Players may be asked to submit a valid government-issued ID (such as a Philippine passport, SSS ID, or driver's license), proof of address, and proof of payment method ownership. Accounts may be restricted from withdrawals until verification is complete.

All financial transactions on the jellivo platform are conducted in Philippine Peso (₱). jellivo supports the following payment methods for deposits and withdrawals: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and select cryptocurrency options.

Deposits: Deposits are generally processed instantly upon confirmation from the payment provider. The minimum deposit amount is ₱100 for GCash and PayMaya transactions. jellivo does not charge fees on deposits; however, your payment provider may apply their own transaction charges.

Withdrawals: Withdrawal requests are subject to identity verification and account review. Verified accounts using GCash or PayMaya typically receive funds within 5 to 30 minutes of approval. Bank transfer withdrawals (BPI, BDO, Metrobank) may take 1 to 3 business days. The minimum withdrawal amount is ₱200. jellivo reserves the right to conduct additional verification checks before processing any withdrawal.

Withdrawal Conditions: Players must have wagered their deposited funds at least once before a withdrawal may be processed. Bonus funds are subject to separate wagering requirements as detailed in the applicable promotion terms. jellivo reserves the right to withhold withdrawals pending investigation if fraudulent activity is suspected.

All payment methods used for deposits and withdrawals must be registered in the name of the account holder. Third-party payments are strictly prohibited. jellivo complies with Anti-Money Laundering (AMLA) regulations applicable in the Philippines and may report suspicious financial activity to the appropriate authorities.

jellivo offers various bonuses and promotional offers to new and existing players, including but not limited to welcome bonuses, deposit match bonuses, free spins, cashback credits, and reload offers. All bonuses are subject to the following general conditions unless stated otherwise in the specific promotion terms:

• Bonuses are available to eligible registered players only and may not be available in all cases.
• Each bonus offer is subject to specific wagering requirements (also referred to as "playthrough" or "rollover" requirements). These requirements must be met before bonus-derived winnings can be withdrawn.
• Bonuses have an expiry date. Any bonus funds or associated winnings not used or wagered within the specified period will be forfeited automatically.
• jellivo reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, though reasonable effort will be made to notify affected players.
• Abuse of bonuses — including but not limited to creating multiple accounts, exploiting technical errors, or using systematic betting strategies solely to extract bonus value — will result in the cancellation of the bonus and may result in account suspension.
• jellivo is not responsible for any failure to receive a promotional communication due to spam filtering or technical issues on the player's end.

For the full terms of any specific promotion, please refer to the individual promotion page within the jellivo platform. In the event of a conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail with respect to that promotion.

All games available on the jellivo platform are provided by third-party game providers who are certified and audited for fairness by internationally recognised testing agencies. Each game operates according to a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes.

The Return to Player (RTP) percentages for all games are disclosed either within the game interface or in the game's help documentation. jellivo does not manipulate game outcomes and has no control over individual game results once a round has commenced.

In the event of a technical malfunction, disconnection, or system error during a game round, the round may be voided and the wager returned to the player's account. jellivo will endeavour to resolve all technical disputes fairly and promptly. The Company's decision on the outcome of any technical dispute shall be final, subject to PAGCOR's dispute resolution process.

Live dealer game results are final once the dealer has completed the round. No claims will be entertained on the basis that a different outcome would have resulted under different circumstances.

The following activities are strictly prohibited on the jellivo platform and may result in immediate account suspension, permanent closure, and forfeiture of funds:

• Providing false, misleading, or fraudulent registration information.
• Opening or operating more than one account, whether directly or through a third party.
• Using automated software, bots, scripts, or artificial intelligence tools to place wagers or exploit game mechanics.
• Engaging in collusion with other players to gain an unfair advantage, particularly in live dealer or multiplayer game formats.
• Exploiting software bugs, glitches, or errors to extract funds. Any winnings obtained through known errors must be reported and will be voided.
• Participating in any form of money laundering, match-fixing, or other illegal activity through the jellivo platform.
• Using the platform from a jurisdiction where online gambling is prohibited by local law.
• Allowing any other person, including minors under 21 years, to access or use your jellivo account.
• Engaging in abusive, threatening, or offensive behaviour toward jellivo staff or other players through any communication channel.

jellivo actively monitors accounts for suspicious activity. Where prohibited conduct is identified, jellivo reserves the right to take immediate action without prior notice, including withholding pending withdrawals for the duration of any investigation.

jellivo reserves the right to suspend or permanently close any player account at its sole discretion, with or without notice, in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Evidence or reasonable suspicion of fraudulent activity, money laundering, or use of the platform for illegal purposes.
• Failure to complete required KYC verification within a reasonable timeframe.
• Discovery that the player is ineligible to use the platform (e.g., underage, on a self-exclusion list, or located in a restricted jurisdiction).
• A player-initiated self-exclusion or cooling-off request via the Responsible Gaming tools.
• Prolonged inactivity as defined by jellivo's dormant account policy.

Upon account closure, any verified remaining real-money balance (excluding bonus funds not meeting wagering requirements) will be returned to the player via their most recently used payment method, subject to standard verification and processing procedures. jellivo will not be liable for any losses arising from account closure where closure is due to a breach of these Terms by the player.

All content on the jellivo platform — including but not limited to the jellivo brand name, logo, website design, graphics, text, game interfaces, promotional materials, and software — is the intellectual property of jellivo or its licensors and is protected under applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the jellivo platform for personal, non-commercial entertainment purposes only. This licence does not permit you to copy, reproduce, distribute, modify, reverse-engineer, publicly display, or create derivative works from any jellivo content without prior written consent from jellivo.

Any unauthorised use of jellivo's intellectual property is strictly prohibited and may give rise to civil and criminal liability under Philippine law.

To the fullest extent permitted by applicable law, jellivo's total liability to you in connection with any claim arising out of or relating to your use of the platform shall not exceed the total amount of funds deposited by you into your jellivo account in the thirty (30) days preceding the event giving rise to the claim.

jellivo shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, arising out of your access to or use of (or inability to access or use) the jellivo platform.

jellivo does not warrant that the platform will be available at all times without interruption, or that it will be free of errors, viruses, or other harmful components. Scheduled maintenance windows will be communicated to players in advance where reasonably practicable.

Gambling involves inherent financial risk. jellivo accepts no liability for any financial losses incurred through legitimate gameplay on the platform. Players are solely responsible for their wagering decisions.

jellivo is committed to protecting the personal data of its players in accordance with the Philippines Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

By registering on jellivo, you consent to the collection, processing, and storage of your personal information as described in the jellivo Privacy Policy. This includes the use of your data for account management, identity verification, fraud prevention, compliance with PAGCOR regulatory obligations, and marketing communications (where separately consented to).

jellivo will not sell, rent, or share your personal information with unaffiliated third parties for their own marketing purposes without your explicit consent, except where required by law or regulatory obligation. For full details of how jellivo handles your data, please review the Privacy Policy.

jellivo is committed to promoting responsible gaming and operates in compliance with PAGCOR's responsible gaming framework. jellivo provides all registered players with access to the following responsible gaming tools:

• Deposit Limits: Players may set daily, weekly, or monthly deposit limits on their accounts at any time.
• Session Time Reminders: Players may configure reminders to alert them after a defined continuous gaming session.
• Cooling-Off Period: Players may request a temporary suspension of their account for a defined period.
• Self-Exclusion: Players who feel they need a longer break from gambling may apply for a full self-exclusion, during which they will be prevented from accessing their jellivo account. Self-exclusion may be requested for a fixed period or indefinitely.

jellivo strictly enforces the minimum age requirement of 21 years in compliance with Philippine law and PAGCOR regulations. If you believe that your gambling has become problematic or is negatively affecting your life, we encourage you to visit our Responsible Gaming page for guidance and self-assessment tools.

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall first be referred to jellivo's customer support team for informal resolution. Players may contact support via the 24/7 live chat available on the jellivo platform or by email at [email protected].

If a dispute cannot be resolved informally within thirty (30) days, either party may escalate the matter to PAGCOR's dispute resolution process, consistent with jellivo's obligations as a PAGCOR-regulated operator. PAGCOR's decisions on regulatory matters shall be binding on jellivo.

Nothing in this clause limits a player's rights to seek relief from a competent court of law in the Philippines where such relief is otherwise available by law.

jellivo reserves the right to amend, modify, update, or replace these Terms and Conditions at any time. When material changes are made, jellivo will provide reasonable notice to registered players through one or more of the following methods: a notice on the jellivo website, an in-platform notification, or an email to the address registered on the player's account.

The most current version of these Terms will always be accessible at https://jellivo.bio/terms-conditions. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

Your continued use of the jellivo platform following the publication of amended Terms constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the jellivo platform and may close your account by contacting customer support.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or regarding the jellivo platform in general, our team is available to assist you through the following channels:

• 24/7 Live Chat: Available directly on the jellivo website and platform interface.
• Email: [email protected] (plain text — not a clickable link; copy and paste into your email client).

For matters specifically related to responsible gaming support, account self-exclusion, or PAGCOR regulatory inquiries, please visit the Responsible Gaming page or contact our dedicated support team via live chat.

jellivo is committed to responding to all player inquiries promptly and professionally. Our goal is to resolve any issue fairly and efficiently, consistent with our obligations as a PAGCOR-regulated operator and our commitment to the Filipino gaming community.